Terms and Conditions
Effective Date: 14 October 2024
Welcome to HelenaSips Wine Academy! By accessing or using our platform, you agree to comply with these Terms and Conditions. Please read them carefully before purchasing a membership.
1. Membership Plans
We offer the following membership options:
- Lifetime Membership: A one-time payment grants access to the Academy for as long as it operates. Lifetime memberships are non-refundable, and cancellations are not permitted after purchase.
- Subscription Plans (if applicable): Subscription plans may involve an upfront fee and a recurring monthly charge. Subscriptions can be cancelled at any time, but charges for previous billing periods are non-refundable.
HelenaSips Wine Academy reserves the right to modify, discontinue, or introduce new membership models. If changes are made, you will be notified via email or through the platform, and such changes will apply to future purchases.
Lifetime Membership and Academy Closure
In the event that HelenaSips Wine Academy ceases operations or undergoes significant changes such as rebranding or transfer of ownership, we will make reasonable efforts to notify Lifetime Members in advance. HelenaSips Wine Academy reserves the right to terminate Lifetime Memberships without refunds if the Academy ceases to exist. However, if the Academy transitions to a new platform or ownership, Lifetime Members will retain access under similar terms unless explicitly stated otherwise.
2. Content Usage
All content provided by HelenaSips Wine Academy, including but not limited to videos, articles, tasting notes, and educational materials, is the intellectual property of HelenaSips Wine Academy.
- You are granted a limited, non-transferable, non-exclusive right to access and use the content for personal, non-commercial purposes.
- Downloading, copying, reproducing, or redistributing any content without express written permission is strictly prohibited.
- Any violation of these terms may result in suspension or termination of your access to the Academy, and legal action may be pursued where appropriate.
3. Affiliate Links and Partner Products
HelenaSips Wine Academy may feature affiliate links and partner products in our members-only shop. These links and products may change over time. By purchasing through these links or products, you acknowledge that HelenaSips Wine Academy may receive commissions or incentives from third-party vendors. While we strive to feature high-quality products, we are not responsible for the availability, terms, or conditions of third-party products. We encourage you to review their terms before making any purchases.
4. Community Features
When enabled, community features such as forums or commenting areas will be moderated to ensure a positive and respectful environment.
- Offensive, harmful, or inappropriate content will be removed, and users who violate community guidelines may be suspended or permanently banned.
- If the platform supports flagging, users will be able to report content that violates the guidelines. Moderators will take appropriate action based on these reports.
Appeals Process for Account Suspensions or Bans
If your account is suspended or banned for violating community guidelines, you have the right to appeal the decision by contacting us at [email protected]. Your appeal should include:
- Your full name and registered email address.
2. A detailed explanation of why you believe the suspension or ban was unwarranted.
3. Any supporting evidence or context.
Appeals will be reviewed within 14 business days. HelenaSips Wine Academy reserves the right to uphold or overturn the ban based on our investigation. All decisions are final.
5. Age Restrictions
By purchasing a membership, you confirm that you are at least 18 years of age or the legal drinking age in your country. HelenaSips Wine Academy is not responsible for verifying the legal drinking age in your jurisdiction, and you assume all responsibility for compliance with local laws.
6. Payments and Billing
- Payments for lifetime memberships are required upfront and may be made through available payment methods such as Klarna, Google Pay, and credit cards.
- For subscription plans, payments will be automatically collected via Direct Debit or recurring billing on the payment method provided. Subscriptions can be cancelled at any time, but payments for periods already invoiced are non-refundable.
Subscription Cancellation and Refunds
Subscriptions can be cancelled at any time via your account settings. Upon cancellation, your access to paid content will remain available until the end of the current billing cycle. Fees for past billing periods are non-refundable, and we do not provide prorated refunds for cancellations made during an active billing cycle.
7. Disclaimers
HelenaSips Wine Academy provides educational content only and does not make any warranties or representations regarding the accuracy or completeness of the material.
- We are not liable for any actions or decisions made by users based on the content provided.
- The content is intended for informational and educational purposes and should not be considered professional advice, including legal or financial advice.
8. Content Delivery and Availability
While HelenaSips Wine Academy strives to provide up-to-date content, we make no guarantee about the frequency or availability of updates.
- Helena may review wines after tastings, but there is no guarantee that specific wines will be reviewed or included in the curriculum.
9. Changes to the Terms
HelenaSips Wine Academy may modify these Terms and Conditions at any time. Changes will be effective when posted on the platform or notified via email. Continued use of the platform after changes are posted constitutes acceptance of the revised Terms.
Cookie Policy
Effective Date: 02.10.24
At HelenaSips Wine Academy, we use cookies to improve your experience and analyze how our website is used. This policy outlines the types of cookies we use and how you can control your preferences.
1. What Are Cookies?
Cookies are small files stored on your device to help websites function efficiently. They may store your preferences, usage data, or help in tracking your activity for marketing.
2. Types of Cookies We Use
- Essential Cookies: Necessary for the website to function (e.g., login, security).
- Analytics Cookies: To track site performance and understand how users interact (e.g., Google Analytics).
- Marketing Cookies: Used to deliver targeted ads and measure the effectiveness of campaigns (e.g., Facebook Pixel, TikTok Ads).
3. Managing Your Cookies
Upon visiting our site, you will be prompted to accept or decline non-essential cookies. You can also adjust your preferences via the cookie banner or through your browser settings.
4. Third-Party Cookies
We use third-party cookies for analytics and marketing purposes. These cookies are managed by external services, and you should review their privacy policies.
5. How to Opt-Out
You may withdraw your consent to non-essential cookies at any time through the cookie banner or by adjusting your browser settings.
Privacy Policy
Effective Date: 02.10.24
At HelenaSips Wine Academy, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, and share your personal data, in compliance with the General Data Protection Regulation (GDPR).
1. What Data We Collect
We may collect and process the following types of personal data:
- Personal Information: Name, email address, payment details (e.g., credit card information), and other contact details provided during registration or payment.
- Membership Information: Course enrollment, progress, and engagement data (e.g., videos watched, modules completed).
- Purchase History: Information about products purchased via affiliate links, where available.
- Marketing and Communication Preferences: Your preferences for receiving marketing from us and third parties.
- Cookies and Tracking Information: Data collected through cookies and similar technologies, including IP addresses, device information, and browsing behaviour for analytics and advertising purposes (e.g., Facebook Pixel, Google Analytics, TikTok tracking).
2. How We Use Your Data
We process your personal data to:
- Provide access to our courses and content.
- Process payments and manage memberships.
- Send transactional communications (e.g., payment confirmations) and marketing emails (e.g., newsletters, offers).
- Monitor and improve the platform's performance and user experience.
- Track your activity on the site for analytics and marketing purposes.
- We may create profiles and lookalike audiences for customer acquisition and targeted advertising.
3. Data Sharing
We may share your data with:
- Kajabi: Our platform provider for managing memberships, processing payments, sending emails, and hosting the site. Kajabi complies with GDPR and processes data using Standard Contractual Clauses (SCCs) for international transfers. Learn more about Kajabi’s data policies.
- Payment Processors: Stripe, PayPal, Google Pay, Klarna, and other payment gateways for processing transactions.
- Third-Party Affiliates: If you make a purchase through affiliate links, your data may be shared with these partners, subject to their privacy policies.
- Analytics and Marketing Providers: Google Analytics, Facebook Pixel, and TikTok for tracking and advertising purposes.
- Use of CAPTCHA: We use CAPTCHA services on our website to protect against spam and abuse. This service may collect personal data, including IP address and user behavior, for security purposes.
4. Cookies and Tracking
We use cookies to improve your experience, for essential site functionality, and for marketing purposes. You will be given the option to manage your cookie preferences via a consent banner. You can read more about our Cookie Policy [here].
5. User Rights
Under GDPR, you have the right to:
- Access your data and request a copy.
- Correct any inaccurate data.
- Request deletion of your personal data (subject to certain legal obligations).
- Object to or restrict how we process your data.
- Withdraw your consent to marketing at any time.
To exercise these rights, please contact us at [email protected].
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
7. International Data Transfers
Since Kajabi and other service providers may process your data outside of the UK or EU, we ensure that all international data transfers are protected by Standard Contractual Clauses (SCCs) and other legal mechanisms to ensure your data is secure.
8. Changes to this Policy
We may update this policy periodically. Any significant changes will be communicated via email or through the platform.
9. Contact Us
For any questions or concerns regarding this policy, please contact us at [email protected].